Return Policy

Effective Date: 11/28/24

Thank you for shopping at Premier Picks! We want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to help.

1. Returns

We offer a 30-day return policy on most products. If you are not happy with your purchase, you may return it within 30 days of receiving the item for a refund or exchange.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be in its original, unused condition.
  • The product must be returned in its original packaging.
  • The return request must be submitted within 30 days of receiving the item.

If any of these conditions are not met, we may not be able to accept the return.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at store.premierpicks@gmail.com with your order number and the reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide you with return instructions and a return authorization (if necessary).
  3. Shipping the Item: Pack the item securely and send it back to us using the provided return shipping address. Please ensure the item is in its original, unused condition.
  4. Shipping Costs: The customer is responsible for return shipping costs unless the product was defective or damaged during shipping.

3. Refunds

Once we receive and inspect your return, we will notify you of the status of your refund. If your return is approved, we will process a refund to your original payment method.

  • Refund Processing Time: It may take up to 7-14 business days for the refund to be reflected on your account, depending on your payment method and bank processing times.
  • Partial Refunds: In some cases, partial refunds may be issued for items that are not in their original condition or have been opened or damaged.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the return process above and contact us to discuss the exchange. We will do our best to accommodate your request.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at store.premierpicks@gmail.com with photos of the damage. We will offer a replacement, exchange, or full refund, depending on the situation.

6. Cancellations

If you wish to cancel your order, please contact us as soon as possible at store.premierpicks@gmail.com. If the order has not yet been processed or shipped, we will be happy to cancel it for you. Once the item has been shipped, we are unable to cancel the order.

7. Late or Missing Refunds

If you have not received your refund after the expected processing time, please check your bank account again and then contact your credit card company or bank, as there may be delays. If you’ve done all of this and still have not received your refund, please contact us at store.premierpicks@gmail.com.

8. Contact Us

If you have any questions about our return policy or need further assistance, please contact us at:

Premier Picks
Email: store.premierpicks@gmail.com